Refunds

If Meal Plan isn’t right for you, contact us within 14 days of buying and we’ll refund you in full.

How it works

1. Send us a refund request using the email address you bought with, within 14 days of your purchase.
2. You don’t need to give a reason, though we’d like to hear it.
3. We refund the full amount to your original payment method within 5 working days. Your bank may take a few more days to show it.
4. Your licence ends when the refund is issued.

Upgrades

If you upgrade and ask for a refund within 14 days of the upgrade, we refund the upgrade amount and you go back to your previous tier.

After 14 days

Licences are one-off purchases, so we don’t normally refund after 14 days. If something is broken and we can’t fix it, or the Service doesn’t match what we described, contact us and we’ll sort it out. This doesn’t affect your statutory rights.

Your legal right of withdrawal

EU law gives consumers 14 days to withdraw from a contract for digital content, unless they ask for access straight away and confirm they lose that right once access starts. At checkout you choose immediate access, so the statutory right ends when you start using the paid features. Our money-back guarantee above is voluntary and applies anyway.

Elite dietitian reviews

If a dietitian review has already been completed, we may deduct a fair amount for that review from an Elite refund. We’ll tell you the amount before refunding.